FAQs

How secure is my information?
  • Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
Do you deliver orders internationally?
  • We successfully ships many products worldwide each day. We have many happy customers in every corner of the globe.
How do I track my package?
  • You can check on the status of your order at any time by emailing us at KDConnectionCo@gmail.com

How much is shipping?

  • Our standard US shipping cost starts at $4.95 and will change depending on the weight of items purchased..  On free promotional items shipping starts at $8.95 unless we're having a special promotion. If so then free promotional items may be shipped at $4.95 per item. 
  • While we provide the best pricing possible for our clients, we do reserve the right to cancel orders or alter quantity shipped if a pricing error occurs. 
How long does it take for an order to arrive?
  • Delivery can vary and take 2-5 weeks for paid items. For free promotional items, delivery may take up to 5 weeks due to popularity.
  • Delivery to the United States will take 2-4 weeks and the rest of the world takes 3-7 depending on location and Customs.
  • While we cannot expedite the time it takes for your order to arrive we're more than happy to provide updates whenever needed and keep an open line of communication with all our customers.
  • We use manufacturers all over the world to bring unique and specialty items to our customers, so not everything comes from the US. These items ship via USPS and all have tracking numbers. 
  • If you're still not sure, just email us. We're happy to help.
I ordered 2+ items, but only received one... where's my order?
  • Since we print on demand and we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. 
 
Where do your other items come from?
  • K-Drama Connection source items from all over the world. Because while some of our items do come from right here is the US, there are many items that are simply not available stateside. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the coolest stuff. 

    STILL HAVE QUESTIONS?
     Just email us at KDConnectionCo@gmail.com and we'll get back to you within 24 hours.